Income Management Service Standard 

Rent setting and collection

We will

• Give you 28 days’ notice of any changes to the rent and other charges you have to pay

• Provide you with a rent statement once a quarter and on request

• Provide you with information on payment methods at the start of your tenancy and later on request
  

Benefit and Debt Advice

We will

• Provide help with filling out Housing Benefit claims on request

• Talk to the Housing Benefit office about the progress of your claim

• Give you general advice on benefits, debts and money management at the start of your tenancy and later on if you want us to

• Inform you where you can get independent advice

Rent arrears

We will

• Try to make an arrangement with you for repayment of your debt

• Make a repayment agreement that we believe you can afford

• Confirm any agreements made in writing

We will not take legal action if

• You keep to the terms of the repayment agreement

• Your arrears are due to delays in the processing of your Housing Benefit claim

If we do take legal action, we will

• Advise you of your options and what happens next

• Recommend that you attend any court hearings

• Inform you where you can get independent legal advice