Thursday, November 20, 2008
Boston Mayflower
.
   

Policies and Performance.

 

Policies:

 

 

We have 2 main policies which outline how our income management service works:

Rent setting.

Income management (Rent collection and arrears)

 

These policies are reviewed on a regular basis. Copies are available on request.

 

Performance:

 

We are proud of the improvements made in rent collection and rent arrears over the past few years. See the table below.

 

Financial Year

Rent collected

as % of rent due

Arrears

 as % of rent due

2001-2002

94.82%

7.13%

2002-2003

93.70%

5.54%

2003-2004

96.58%

3.93%

2004-2005

96.69%

2.80%

2005-2006

100.10%

2.70%

2006-2007

101.2%

2.11%

2007-2008

100.01%

1.54%

 

  

We have achieved these improvements through introducing:

  • a wide range of payment methods

  • benefit and debt advice

  • a floating support service for particularly vulnerable customers

  • a debt recovery team

  • a firm but fair approach to arrears

 

The Audit Commission inspected the service in December 2005 and praised it for its:

  • promotion of a payment culture

  • performance on rent arrears levels          

  • customer-focussed approach to tenants in arrears

 

We aim to continue to carry on developing and improving the service:

  • In 2007-8 we collected rent and charges equivalent to 100.01% of the rent due for the year. Our target for 2008-9 is to collect at least 100% or more.
  • In 2007-8 the rent arrears of our current tenants amounted to the equivalent of 1.54% of the rent due for the year. Our target for 2008-9 is to have rent arrears amounting to 1.38% or less.