Policies and Performance.
Policies:
We have 2 main policies which outline how our income management service works:
Rent setting.
Income management (Rent collection and arrears)
These policies are reviewed on a regular basis. Copies are available on request.
Performance:
We are proud of the improvements made in rent collection and rent arrears over the past few years. See the table below.
|
Financial Year
|
Rent collected
as % of rent due
|
Arrears
as % of rent due
|
|
2001-2002
|
94.82%
|
7.13%
|
|
2002-2003
|
93.70%
|
5.54%
|
|
2003-2004
|
96.58%
|
3.93%
|
|
2004-2005
|
96.69%
|
2.80%
|
|
2005-2006
|
100.10%
|
2.70%
|
|
2006-2007
|
101.2%
|
2.11%
|
|
2007-2008
|
100.01%
|
1.54%
|
We have achieved these improvements through introducing:
-
a wide range of payment methods
-
benefit and debt advice
-
a floating support service for particularly vulnerable customers
-
a debt recovery team
-
a firm but fair approach to arrears
The Audit Commission inspected the service in December 2005 and praised it for its:
-
promotion of a payment culture
-
performance on rent arrears levels
-
customer-focussed approach to tenants in arrears
We aim to continue to carry on developing and improving the service:
- In 2007-8 we collected rent and charges equivalent to 100.01% of the rent due for the year. Our target for 2008-9 is to collect at least 100% or more.
- In 2007-8 the rent arrears of our current tenants amounted to the equivalent of 1.54% of the rent due for the year. Our target for 2008-9 is to have rent arrears amounting to 1.38% or less.
