Policies and Performance

Policies:

We have 2 main policies which outline how our income management service works:

Rent setting and service charges

Income management (Rent collection and arrears)

These policies are reviewed on a regular basis. Copies are available on request.

Performance:

We are continually striving to help our customers stay out of debt and to drive down rent arrears. Our performance over the last 5 years can be seen in the table below.

 We have achieved these figures through introducing:

- a wide range of payment methods

- benefit and debt advice

- a floating support service for particularly vulnerable customers

- a debt recovery team

- a firm but fair approach to arrears

We aim to continue developing and improving our income management service  for the benefit of our customers and so this year we have:

• started quarterly prize draws to reward those paying by Direct Debit and those who pay their rent promptly in advance
• set up a Money Matters Service in partnership with Boston Citizens Advice Bureau and Linc-up Credit Union to provide our customers with guidance on money management and access to saving schemes and loans.