Heating Servicing

Every year people die and others suffer from carbon monoxide poisoning from faulty gas appliances. Annual gas servicing and safety checks can help prevent this. There should be no more than 365 days between safety checks and services. Boston Mayflower arranges for all of its gas, oil and solid fuel appliances to be serviced annually. It is very important for you to agree a mutually convenient appointment with our contractor so they can visit your home and carry out the work. The contractor will contact you each year to arrange this.

You cannot refuse access for this work to be done as it is a requirement of your tenancy agreement. It is a legal requirement that we do this work. If you don’t let us in we will apply to the courts to get access to your home.

Tenants who have their own gas fires, wall heaters etc. need to have them checked AT LEAST every 12 months by a Gas Safe registered installer. If you have any of your own appliances you need to arrange this yourself each year.

Boston Mayflower has all solid fuel central heating systems serviced each year. This Includes sweeping the chimney for the boiler. However, tenants living in homes with solid fuel are responsible for also sweeping the chimney 6 months after the annual solid fuel service.

If your property does have a solid fuel central heating system you must always make sure that you use the correct fuel. ONLY use approved smokeless fuel on closed appliances (Parkrays, Triancos, Charnwood Boilers etc.)

You must NEVER use a closed appliance with the boiler door open.

All central heating appliances need an adequate air supply to work safely. Always make sure of the following:

  • NEVER cover an appliance or block the vents
  • NEVER block or obstruct any fixed ventilation, grilles or air bricks
  • NEVER block or cover external flues
  • NEVER fit draught stripping to doors of a room containing a heating appliance

If you believe that fumes are escaping from your heating appliance or you have any concerns about its operation turn the appliance off and ventilate your home by opening the doors and windows. Do not use the appliance again until Boston Mayflower’s contractor has visited, dealt with any faults and left the appliance in safe working order.

Morgan Lambert Ltd and Richardson Heating Services carry out Independent Quality Inspections for us, helping to raise and maintain standards.

Carbon Monoxide     

Carbon Monoxide is a poisonous gas that can be produced by burning any fuel. You cannot see, taste or smell it and it causes the following symptoms if you breathe it in.

  • Flu-like symptoms such as headache and feeling sick
  • Dizziness
  • General Lethargy

Your heating appliance might develop the following signs if too much Carbon Monoxide is present:

  • Pilot light burn with a yellow or orange flame
  • Soot or stains form around the appliance
  • Pilot lights frequently blow out.

If you have a Carbon Monoxide detector which alerts you to the presence of this gas or you believe that you may be suffering from the effects of carbon Monoxide poisoning you should turn off the heating appliance immediately, ventilate the room and telephone the Customer Contact Centre on 0345 604 1472. An engineer will attend within 3 hours to make sure your heating appliance is operating correctly.