Your Voice

 

You really can influence what we do by becoming involved.

You can give us your opinion on any aspect of our service or on your home.

 

In our tenant newsletter and our Annual Report we will publish information about our performance, the views we have received and how we have taken those views into account.

 

You don’t have to leave home or get involved with a group to let us know what you think. Here are some of the ways you can be involved, but if you have ideas for other ways please let us know If you are interested in joining any of these groups or would like to know more about them, please contact our Customer Involvement Officer or complete our sign up form.

 

Mayflower Voice

 

This is a group of people who give their views on the services we provide, in ways that suit them e.g. fill in surveys about our services and your experience of them, either by post, phone or email.

 

Comment Cards

 

When you receive a service from us we will leave you a comment card for you to let us know how well we are doing and how you were treated. These are also available on request and in our reception areas.

 

Reading Group

 

Read our tenant magazine and let us know your views or send in your ideas for articles and features.

 

Review our handbooks, leaflets and other documents that we produce, by telling us what you think from the comfort of your own home.

 

Armchair Monitor

 

Let us know how well we, and others, are performing in making your area an attractive place to live, simply by looking out of  your window and letting us have your comments.

 

Focus Group

 

Usually meet to discuss a specific issue that affects you such as new building development, parking, etc, or a service that you receive such as floating support.

 

Young Persons’ Voice

 

An informal way for young people to give us ideas and suggestions on what matters to them in the areas they live.

 

Tenants’ Forum

 

This is a chance for tenants and residents to get together on an informal basis, perhaps with a guest speaker, to discuss ideas or views on our services or on issues of concern. This Forum is run by tenants, for tenants.

 

Area Panels

 

These are formal meetings which link directly into our decision-making process and provide a voice for the local community.

 

Open Events

 

During the year we will hold open days and community events which promote tenant involvement and participation. You can help us to organise these events, make suggestions or simply attend on the day.

 

Service Voice

 

Customers receive specialised training to help us review our services and how we treat our customers by checking our system of complaints, etc.

 

Mystery Shopper

 

Mystery Shopping is a method of checking the level of service that our staff provides to you, our customers. Customers are trained to either make phone calls or write letters to Boston Mayflower staff on fictitious scenarios that test our response to given situations. Shoppers may, for example, phone up to make a complaint, report a repair, or write in to see how a written enquiry is dealt with.

 

Tenant Inspectors

 

Tenant Inspectors will help us to maintain our lettings standard by looking at our empty properties after repair works are completed and before they are relet.

 

Rewards Scheme

 

We have introduced a rewards scheme as our way of saying thanks and recognising the contribution that Your Voice members make. Your Voice members will be awarded points depending on the level and type of involvement. The points can be converted to vouchers of your choice or you can donate them to the Community Chest which will then benefit local Community Groups through the Community Champions Awards.