Our customers are at the heart of everything that we do so when things go wrong as they sometimes do it’s important that we know so that we can learn.  We have created an easy to access complaints process that provides you the customer with the chance to tell us where we went wrong and gives us the opportunity to review what has happened, put things right, apologise and change things to make sure that they don’t happen again.


Make that complaint and help us to be the best that we can be through learning from our mistakes.

What Makes A Complaint?

We define a complaint is an expression of dissatisfaction however made, about the standard of service, actions or lack of action by Boston Mayflower or its staff affecting an individual or group of customers.

A complaint is not a report or request for service, an anti-social behaviour complaint, an enquiry about a service or a claim for compensation.If you need to make us aware of any of these issues, please Get in touch

How To Make A Complaint

You can make a complaint to Boston Mayflower by all usual contact us methods but should you wish to do this online please choose an option below.

Please note that this reporting system is not to be used to report any neighbourhood issues, repair requests or make claims for compensation.


You can submit your complaint details using the online Complaint form

More Complaint Information

To find out more information about our timescale promise to you or contact details to take your complaint further, please see our how to complain  leaflet