On the Internet

We are committed to making our site more accessible and support the Web Accessibility Initiative (WAI).

In our Receptions

We have improved our receptions to make access easier for everyone. For example, we are improving lighting levels and fitting handrails to steps.

All our receptions have been designed with the following features:

• Permanent or temporary ramp

• Automatic or power assisted doors

• Audio Induction loops installed on the counters and a portable induction loop that can be used during meetings and interviews

• Interview rooms at ground level with access suitable for wheelchair users

• Counter positions at lower levels for customers who use wheelchairs

• Layout and signage designed with suitable colour contrast to assist our partially sighted customers

By Telephone

You can contact us using Typetalk.

Customers with Visual Impairments

We provide the following services free of charge:

• Statements and general correspondence produced in Braille, large print or on audiotape

• Brochures and leaflets produced in Braille, large print or on audiotape

Customers with Hearing Impairments

We provide the following services:

• Hearing induction loops in all of our receptions and we have a portable induction loop that is available for use in interview rooms

• You can contact us using Typetalk

• We can arrange for an Interpreter to be present for meetings free of charge, but please bear in mind this may require a few days notice