Boston Mayflower was established in December 1999 to receive the transfer of over 4,800 homes from Boston Borough Council. As a Registered Charity and a non-profit organisation, we have no shareholders but instead channel any surpluses back into services and projects that benefit our tenants. We are governed by a Board of Management, comprised of tenants and independent members with valuable business skills and experiences to help guide our corporate strategy.
We provide homes and support for people in housing need and work hard to build strong communities in the areas we serve. Our aim is to provide better places for people to live, which we do by embracing opportunities to work with partner agencies.
168 members of dedicated staff help us to make things happen for local communities. We value and support their efforts and in turn are recognised as an ‘Investor in People’.
Our customers are at the heart of everything we do. We regularly invite them to comment on the service we provide. In 2012 they judged us to be delivering a good level of service and we have recently received the Government’s Customer Service Excellence Award for the 5th year in a row.
Satisfaction often rests on swift response times as well as the quality of our work so we are continually improving aspects such as re-let and repair times, and tenant rent arrears levels. Our latest independent satisfaction survey results indicated all three satisfaction indicators in the upper quartile, along with ‘Satisfaction with services provided by Landlord’ being in the top 10% of all landlords nationally.